I’d like to hear from you! Your questions or feedback are always welcome at Zinnialou.

*SHIPPING
Once your order has been placed, a confirmation email will immediately be sent to your email address. If you do not receive a confirmation email, please email us at shelly@zinnialoudesigns.com. We endeavour to process all other orders within 24 hours, except during busy sale or new product launch periods where processing may take up to 48 hours. Deliveries are sent during normal business hours between Monday and Friday. Please note that purchases made on weekends and holidays will be processed on the next business day. You will be notified by email in the case of any delay to processing times.

*RETURNS & EXCHANGES
We want you to love your online purchase from Zinnialou. If for any reason you are unsatisfied, you may return or exchange the item/s you’ve purchased for a store credit or another item.

Returns or exchanges are accepted within 30 days from the date of purchase for full price items. Original shipping/handling fees are non-refundable and the customer is responsible for paying all return shipping fees.

We only accept returns from made directly from Zinnialou. Products purchased through our retailers must be returned to the retailer.

*PRIVACY & SECURITY

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience: Your information helps us to better respond to your individual needs.
• To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CHANGES TO THIS PRIVACY POLICY

Zinnialou may make changes to this Privacy Policy from time to time, without notice to you.